Tipping and Etiquette in the United States (II) 在美国的小费惯例 之二

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在堂吃的餐厅里:根据服务的情况来付小费,但是至少要付账单的15%。如果服务的特别好,付账单的20~25%也是常见的。在美国的大城市里,账单的20%就算是很好的小费了。解释一下,美国的大餐厅里,服务员要付一部分小费给调酒师、清理桌子的工人、带位的、和上菜的。按常规,如果你看到除了你的服务员以外,有人来清理你的桌子、端酒、上菜,这些工作人员是由你的服务员付给他们小费的。有的时候,你虽然看不到有其他人直接为你服务,你的服务员还是要分一部分小费给那些间接为你服务的人员。

在某些州里的餐厅里,服务员的底薪可以低到每小时2.13美元。服务员的底薪在每一个州是不同的,比如,在马萨诸塞州是每小时2.63美元,康涅狄格周是每小时5美元,儿子加利福尼亚州是每小时8美元。而餐厅里的小费基本都不在账单上。如果账单上写了“赏钱”或者“服务费”边上写了一个价格,那就不必付小费了。

与世界上很多其他地方不同的是,服务费都不包括在账单里,这就是为什么在美国要付小费了。

对多人的餐会这个惯例就行不通了,“多人”的意思是六位或者更多的就餐者。如果你们有较多的人一起去用餐,那就一定要看清楚账单,因为常常在账单上就会自动加了15~20%的小费。如果小费已经加在账单上,在账单的项目上就会写明“赏钱”或者“服务费”。一旦你觉得服务的不够好,不值得付15%的小费,那就与经理联络,要求把小费额降下来。

按惯例,计算小费的时候,只从你实际消费的项目:点的菜、饮料、酒,不必把账单中的税算在其中。如果服务好的话,小费额是账单总和,但是不包括税的账单的15%。(也就是在税前面的各个项目之和的15%。)如果服务特别好,比如服务周到、有礼貌,或者满足你一些特殊的要求,那就付20%的小费,

在迪士尼这样里旅游景点,通常小费是总消费额,就是食品、饮料、酒的总额的3~5%,所以计算小费就要根据这个小费率。但是在一些高级的餐厅里,里面有斟酒服务员和酒库管理员,对这些服务员你可以考虑给他们另外的小费。但是有的餐厅里,斟酒服务员是根据酒的销售量来决定小费的,所以我们建议你先问一下服务员。在餐厅里单点的酒,基本每次都要付1~2美元的小费。

有一点要说明的,就是近来在纽约的一些餐厅里,即使就餐的人数没有到六位,他们也可能就自动在账单上加了“赏钱”。甚至只有三位就餐者,在纽约的餐厅和酒吧里就可能在账单上自动加上了20%的“赏钱”。在旅游景点,诸如大峡谷这一类地方,自动加上小费的现象逐渐流行起来。所以每次查看你的账单总是有必要的。

对于自助餐的餐厅,如果你的服务员经常来收盘子,不断地给你倒饮料,这样的服务员是应该要给小费的。有的人每次去自助餐就餐就付1美元的小费,有的人付账单中不含税的部分的5~10%小费,当然是以服务的质量来决定多少。虽然在自助餐里不点菜,服务员也不为你端菜,但是他们对你几次去取菜,都为你努力认真清理桌子。除此以外,他们还保持自助餐台不仅清洁而且有足够的菜,还为你煮咖啡、泡茶等等。注意,小费至少是1没有,不要因为自助餐只要5美元,就留75美分作为小费。如果你觉得服务不到位,可以少付一些小费。如果因为就餐的人数多,超过六位,小费已经加在账单上了,但是你觉得服务的不好,那就在付账以前,立刻向经理反映,并要求对消费额重新斟酌。

对于差的服务,甚至难以想象的服务,通常就只付10%的的小费或者更低的小费率。如果服务质量查到只付10%的小费的话,最好像经理反映一下。另外,再并排放两个分币在账单上,整齐地放在餐桌上,这就是给服务台一个记号,告诉他小费率这么低是因为服务质量不好的原因。如果服务员对你不礼貌,以至于你不想付任何的小费,那就应该继续把这两个分币整齐地放在账单上,这样他们就知道你不是忘记了付小费。

有一些柜台上和一些快餐外卖处会放一个小费的罐子,但是你不一定要付小费的。如果他们的服务是特别地好或者你提出了些不寻常的要求,那就应该要付一些小费了。

对于调酒师,基本就是每为你调一次酒就付1美元的小费,或者的结账的时候付账单的15~20%小费。如果你经常在酒吧或者酒馆里付很好的小费,他们就有可能请你喝一杯免费的酒,以示回敬。这种情况基本是对老顾客,而且是在你点了三次酒以后才会回敬一杯的。有的调酒师会用一种所谓”早期学校里的规矩“来问你是否要一杯免费的酒。他会把一只空的烈酒酒杯倒放在酒吧台你边上,这种情况基本上是因为你在与他人讲话,或者酒吧里噪声很大,调酒师没法与你说话的时候所用的信号。如果你把这个倒放的烈酒杯倒过来,那就表示你想要一杯免费的酒了。但是这个表示方式现在已经用得比较少了。虽然你得到了一杯免费的酒,但是不要忘记为了这一杯免费酒给小费。当然并不是每一家酒吧都允许有这样的情况。

对经常外出的其他情况,通常小费的规则:

住酒店的情况,对收拾房间的服务员,一般是每住一个晚上付2~3美元的小费,对很高级的酒店,最高住一晚的小费也就是5美元了。当然,如果一个房间里住了三个人,或者更多的人,那就要给多一点的小费了。小费一般放在枕头上,或者其他容易让人看到的地方,如果能留一个表示感谢的小条子,那就更好。最好是每一天在你离开房间的时候就留下小费,因为每一天来收拾房间的服务员可能是不同的,所以在最后一天才留小费可能不那么合理。如果你在房间里要服务员再拿一些东西给你,那也是要付小费的。比如要加一个枕头啦,再要一个挂衣架啦、多一个放行李的架子啦,等等,那就付2~3美元的小费。

门卫不期待有小费,但是给他们小费那他们一定很高兴。如果你要求他们做事,那就要付小费,而且越是困难的事,就要付更多的小费。如果是这种情况,每次请他们做事,付5美元或者更多是比较适合的。

在酒店的住房里就餐时,一般付账单的15~20%的小费。但是在付小费之前,一定要查看一下账单,确定账单的项目里没有把小费加上,才付给服务员小费。不然的话,问一下服务员是否已经在账单上加了小费。通常是不会在账单上加小费的。账单上的”服务费“或者”便利费“是付给酒店的而不是付给服务员的。

对接待服务员和行李搬运工人,对他们搬运的每一件一般的行李付1~2美元的小费,如果行李很重,那就要多付一点小费。

酒店高级轿车到机场免费接送的司机,付10~20美元的小费。

代客停车:在取车时付2~5美元的小费。

放松保养水疗:对于按摩或者其他保养,付账单的10~20%的小费。注意账单是否已经加了小费,有的放松保养水疗处会把小费加在账单上的,但是多少会给你一个信封让你放小费,你就把这个信封放在接待处的桌子上,这就是给那个为你服务者的小费。当然你可以在水疗处就放一些小费给那里的服务员,一般付2~5美元的小费。

理发师和美容师:付账单的10~20%小费。

导游:付15~20%的基本小费,加上导游对旅游景点的知识和友好程度等等。

来源:https://www.tripadvisor.com/Travel-g191-s606/United-States:Tipping.And.Etiquette.html


讨论问题:

  1. 在这篇文章里,你觉得那些是你感到新奇的地方?

  2. 对于从这篇文章里所学到的,你将如何在美国应用?

  3. 这篇文章有没有改变你在美国付小费的情况?

Restaurants with table service: Tip 15% or more of the bill, based on the quality of service. If you receive exceptional service, 20-25% is customary.  In major cities of the U.S. however, 20% is considered to be a "good tip." Note: In most larger restaurants in the USA, the server has to pay back a portion of their tips to the bartender, busser, hostess, and food runners.  A good rule of thumb is if you see people other than your server helping maintain or clean tables, serve wine, or deliver food, those people are being tipped by your server for their work. Even if you do not see additional "support staff", it is very likely that the server is paying a portion of their tips to other staff.

Please note that in *some* states, restaurants are allowed to pay their servers as low as $2.13 per hour. This base wage varies among states, for example, Massachusetts pays $2.63, Connecticut $5, and California $8. Service is almost never included in the bill. If it is, it will say "Gratuity" or "Service Charge" with an amount next to it. If an amount is included as a "Gratuity" or "Service Charge," tipping is not required.

Unlike in most of the rest of the world, the total cost of table service almost always is NOT included in the bill, necessitating the need for tips.

The exception to this general rule occurs at some restaurants for large parties (typically six or more people).  If you're with a large party, be sure to check your bill just in case. 15% - 20% is often automatically charged for a large party (six or more).  If the tip is included, the breakdown of the bill will read "gratuity" or "service charge," which means that a tip is already included.  As always, if you feel you did not receive 15% service, inform the management before paying your bill and have it adjusted to the adequate amount.

A good rule of thumb when calculating a table service restaurant tip is to ignore sales tax, and, for good service, calculate 15% of the entire food, beverage, and wine bill.  (This is the amount listed before the sales tax line.)  Add 20% if the service was outstanding, especially prompt or friendly, or the server fulfilled many special requests.  Note: in most larger restaurants in the USA, the server has to pay back a portion of their tips to the bartender, busser, hostess, and food runners.  ... In resort areas like Disney World, it is usually 3% to 5% of the server's total food, beverage and alcohol sales, so the tip should be adjusted accordingly.  At higher end restaurants, there may also be a sommelier or wine steward.  You should tip the sommelier separately, at your discretion.  However, in some restaurants, the server tips the sommelier based on their individual wine sales, so it is advisable to ask your server first.  Individual drinks you are served at a restaurant bar should always earn a $1-2 tip each.

...It is worth mentioning that New York restaurants have started adding automatic gratuity even though the number of people eating is far less than 6. Even with a group of three, gratuity of 20% may be automatically added both in restaurants and in 'pubs'. The automatic gratuity is also becoming common in areas that are highly tourist-oriented, such as the Grand Canyon.    It is important to always check your bill!

For buffet restaurants, tipping servers who clear multiple dishes and provide drink refills is recommended.  Some persons may tip buffet servers $1 per diner, others as much as 5 to 10 percent of the total pre-tax bill, depending upon the level of service provided.  Buffet servers may not take orders or bring out food, but they do work hard keeping your table clean of the empty plates after multiple trips to the buffet line. In addition to this, they often help to keep the buffet line stocked and clean, and they make coffee, brew tea, etc.  Remember that the minimum tip for any server should be $1 per person. Do not leave only 75 cents for a $5.00 buffet!  As always, if you feel you have not been well-served, adjust the gratuity down.  If a tip has been added to your bill beforehand because your party was 6 or more, but the server was inadequate or rude, inform the manager immediately before you pay your bill that you want the tip adjusted.

For bad or unacceptable service it is customary to  tip as low as 10% or even less for very egregious behavior by a server.  If service is bad enough to deserve only 10%, it is a good idea to let the manager know. Also, placing 2 pennies side by side on top of bills neatly placed on the table lets the server know that it is intentionally low because of bad service. If the server in some way offended you so that you do not wish to leave any tip at all, still leave the 2 pennies, so that they understand that you did not just forget to tip.

Counter service/fast food restaurants often have tip jars out, but you are not required to tip.  If the service is exemplary or unusual requests are made, then tips are appropriate.

Bartenders: $1 per drink, or 15-20% of the total bill. If you tip well and consistently at bars and pubs, you *might* receive a drink on the house, known sometimes as a "buyback" or "comp". This typically occurs after the 3rd drink you buy, however, is usually reserved for regular customers. Some bartenders will still use the "old school" signal of leaving an upside-down shot glass near your spot at the bar, especially if you are engaged in conversation or if the place is very noisy, but it's not that common anymore. Turn the shot glass over when you want the free drink. Even though the drink is free, the labor isn't. Don't forget to tip on the "buyback." Note that some bars do not allow this.

Other optional tipping situations common to travelers include:

Hotel housekeeping/maid service: $2-3 per night up to $5, more in high-end hotels.  Also more if there are more than 3 people in a room or suite. Leave the tip on your pillow or in a similar obvious place with a note that says thank you.  Leave the tip each day when you leave the room, rather than at the end of your stay, because your room might get cleaned by different people each day, depending on staff schedules. If you have additional items delivered to your room, such as extra pillows, hangers, luggage racks, tip the person who brings them $2 or $3.

Concierge: Tipping is never expected, but always appreciated.  The more difficult the request, the higher the tip. $5.00 and up per request is good.

In-suite dining waiter:  Always read the bill, if there is a tip included, it will be on the bill breakdown.  Ask the server.  The policy of having the gratuity included in the bill is not the norm anymore.  A service charge or convenience fee goes to the hotel, not the server.  If there is no gratuity added, tip the server 15% - 20%.

Bellman/Porter: $1-2 per bag. More if the bags are very heavy.

Hotel limo driver: For a free ride from the airport, $10 - $20.

Valet Parking Attendants: $2 - $5 (when picking up car).

Spa: For a massage or other treatment, 10% - 20%.  Ask if the tip has been included, some spas will include a gratuity on your final bill.  Most spas will provide you with an envelope to leave at the reception desk for the person who gave you your treatment.  Also, if you wish to leave a small gratuity for the spa attendant who showed you around the Spa and got you situated, it is well appreciated, $2 to $5.

Hairdresser/manicurist: 10% - 20%.

Tour Guides: 15% - 20%+ depending on quality. (knowledge, friendliness, etc.)

Source:  https://www.tripadvisor.com/Travel-g191-s606/United-States:Tipping.And.Etiquette.html



Discussion Questions:

  1. What is the most interesting thing you learned from this article?


  2. How can you use the information that you learned about tipping in America?


  3. What changes, if any, does this article have on your tipping practices?

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